National
BJP Leader and Punjab Small Industry and Export Corporation ( PSIEC )
Former Vice Chairman, Advocate Sukhminderpal Singh Grewal said that
our SAD-BJP Government has made several efforts to boost the
industrial sector in Punjab state. Grewal said that due to these
efforts of SAD-BJP Government as result several business houses are
keen to invest in our Punjab. He said that now we have to check
Punjab State Power Corporation Limited ( PSPCL ) for providing good
services to the Consumers in Punjab. Talking with the Media persons
here today Grewal lashed out at Punjab State Power Corporation
Limited for poor consumer services and absolute non-adherence of
Standards of Performance mandated by Punjab State Electricity
Regulatory Commission ( PSERC ) appointed by Government of
Punjab. Punjab State Electricity Regulatory Commission ( PSERC ) has
specified critical distribution parameters to provide efficient,
reliable and safe system of Electricity through its regulations
provided in its Supply Code. These Minimum Standards of Performance
provides strict timelines to resolve various Consumer grievances viz.
Normal Fuse Off, Overhead Line Breakdowns, Underground Cable
Breakdowns, Distribution Transformer Failure, Power Transformer
Failure, Street Light Faults, Period of Scheduled Outage, Voltage
Fluctuations, Meter Complaints, Release of New Connection, Transfer
of Title or Conversion of Services, Shifting of Meter/Service
Connection and other Services, Complaints about Consumer’s Bills
and restoration of Supply.
Grewal
stated that Punjab State Electricity Regulatory Commission ( PSERC )
mandates a compensation to the Consumer in case of non-fulfillment of
these Minimum Standards of Performance. Compensation varies from Rs
50/- to Rs 5000/- for each default for each Consumer. It is well
known that Punjab State Power Corporation Limited neither fulfils
these Minimum Standard of performance ( MSOP ) nor compensates any
Consumer towards any such lapse whereas Punjab State Electricity
Regulatory Commission ( PSERC ) mandates payment of such compensation
by the way of adjustment in Electricity Bills. For instance, Punjab
State Electricity Regulatory Commission ( PSERC ) mandates a normal
fuse off complaint shall be addressed within 4 hours in cities, towns
and urban areas and in case Punjab State Power Corporation Limited (
PSPCL ) fails to resolve the complaint within 4 hours, it shall remit
Rs 50/- as compensation by the way of adjustment in the next bill of
the Consumer.
Grewal
added that Punjab State Electricity Regulatory Commission ( PSERC )
mandates registration of each and every complaint filed by the
Consumer verbally, telephonically or in writing as per a duly
approved Consumer Complaint Handling Procedure whereas there is
hardly any such effective system in place to register and address
consumer complaints. “According to the Annual Revenue Requirement (
ARR ) filed by the Punjab State Power Corporation Limited ( PSPCL )
with the Punjab State Electricity Regulatory Commission ( PSERC ), it
received only 2,462 complaints in a year from over 65 Lac Consumers
across Punjab whereas on an average more than 10000 complaints are
received daily by the Punjab State Power Corporation Limited which
clearly means Punjab State Power Corporation Limited ( PSPCL ) had
fudged Annual Revenue Requirement ( ARR ) figures to avoid
compensation and save itself from the wrath of Punjab State
Electricity Regulatory Commission ( PSERC ) ”, added Grewal.
Grewal
stated that he will write to Shri Shanta Kumar MP ( Rajya Sabha )
Prabhari Punjab Pradesh, Shri Shyam Jhaju National BJP
Secretary and Seh-Prabhari Punjab, Sr Sukhbir Singh Badal President
Shiromani Akali Dal ( SAD ), Deputy Chief Minister and Power Minister
Punjab, Shri Kamal Sharma Punjab State President Bharatiya Janata
Party ( BJP ), Shri Tikshan Sud Political Advisor to CM Punjab and
also to Punjab State Electricity Regulatory Commission ( PSERC ) to
pass strict instructions to Punjab State Power Corporation Limited (
PSPCL ) to ensure registration of each and every complaint and its
quick resolution, adhere to the Minimum Standard of performance (
MSOP ) as mandated by Punjab State Electricity Regulatory Commission
( PSERC ) and compensate each and every Consumer in case of any
failure on its part.
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